Last Updated: February 2, 2022
Under the California Consumer Privacy Act of 2018 (CCPA), Castlewell Creations LLC must affirmatively inform California consumers of the categories of personal information collected about the consumer, the sources from which that information is collected, the commercial or business purpose for which the personal information is collected, the categories of third parties the information will be shared with, and specific pieces of personal information collected about the consumer.
WHO WE ARE
We are a data Processor and Collector. We process data received from our website and application and take proportionate precaution in storing such information for short periods on our secure servers until permanently destroyed.
PURPOSE FOR USING YOUR INFORMATION
We process personal data in the first place to be able to offer the Services to our Customers and to run, maintain and develop our business. We also process personal data to perform our contractual obligations towards Customers and to comply with legal or financial obligations. Castlewell Creations LLC also collects and use user personal information for the following purposes:
1. To improve customer service
2. The information provided helps us respond to customer service requests and support needs more efficiently.
3. To personalize user experience
4. We use information in the aggregate to understand how our users as a group use the services and resources provided on our Site.
5. To improve our Site
6. We use feedback provided to improve our products and services.
7. To process payments
8. We use the information users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
9. To run a promotion, contest, survey or other Site feature
10. To send users information they agreed to receive about topics we think will be of interest to them.
11. To send periodic emails
We use the email address to send User information and updates pertaining to their order. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
INFORMATION WE COLLECT
Our Website collects information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (”personal information”). In particular, our Platform has collected the following categories of personal information from its consumers within the last twelve (12) months:
1. Category A: Identifiers
a. Examples: device Information, Internet Protocol address, email address, or other similar identifiers.
b. Collected: YES
2. Category B: Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).
c. Examples: A name, address, telephone number, credit card number, debit card number, or any other financial information.
d. Collected: YES
3. Category C: Protected classification characteristics under California or federal law.
e. Examples: Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).
f. Collected: NO
We obtain the categories of personal information listed above from the following categories of sources:
1. Directly from you. For example, from forms you complete on our Platform.
2. Indirectly from you. For example, from observing your actions on our Platform or interactions with our advertisers.
COOKIES, AUTOMATIC DATA COLLECTION AND RELATED TECHNOLOGIES
We collect cookies or similar tracking technologies. This means information that our website’s server transfers to your computer. This information can be used to track your session on our website. Cookies will also be used to customize our website content for you as an individual.
Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. Details on how to review your cookie settings and disable cookies on the most popular browsers are given on their respective websites.
INFORMATION WE SHARE
We share information with third parties for those limited purposes provided that users have given us permission. This information is shared generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes of offering discounts and ways to redeem such discounts.
Financial transactions relating to our website and application will be handled by our payment services providers. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds.
THIRD-PARTY PAYMENT PROCESSORS
We may share your personal data to any member of our group of companies, this means our subsidiaries, our ultimate holding company and all its subsidiaries insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy.
CATEGORIES OF PERSONAL INFORMATION CASTLEWELL CREATIONS LLC COLLECTS
Personally Identifiable Information is information that identifies a specific person. When you engage in certain activities via the Company Service, including but not limited to creating an account, sending feedback, or otherwise participating in the Company Service (collectively, “Identification Activities”), we will ask you to provide certain information about yourself. We also collect the following:
• Identity Data
• Contact Data
• Technical Data
• Usage Data
• Transaction Data
• Financial Data
• Assessment Data
• Profile Data
• Marketing and Communications Data
If you elect to engage in an Identification Activity we will ask you to provide us with certain personal information about yourself, such as your name, address (including zip code), email address, credit card information, telephone number and/or any other information you provide to us, to process your transaction, send communications about them to you, and populate forms for future transactions.
Our data retention policies and procedure are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data. Personal data that we process for any purpose or purposes shall be kept until such time as we receive a request for deletion from you. This time period shall not exceed eighteen (18) months.
Notwithstanding the other provisions, we will retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
YOUR LEGAL RIGHTS
Your principal rights under data protection law are:
(a) The right to access;
(b) The right to rectification;
(c) The right to erasure;
(d) The right to restrict processing;
(e) The right to object to processing;
(f) The right to data portability;
(g) The right to complain to a supervisory authority; and
(h) The right to withdraw consent.
You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data.
You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
In some circumstances you have the right to the erasure of your personal data without undue delay, and at the latest within one month of receiving your valid request. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully process. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defense of legal claims.
Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defense of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.
If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection.
HOW TO OPT OUT OF FUTURE COMMUNICATIONS
To exercise the right to opt-out, you may submit a request to us by visiting the following our webpage and sending us a message. We will only use personal information provided in an opt-out request to review and comply with the request. Once you make an opt-out request, we will wait at least twelve (12) months before asking you to reauthorize personal information sales.
SECURITY OF YOUR INFORMATION
We employ commercially reasonable security measures to protect data and seek to partner with companies that do the same, we cannot guarantee the security of any information transmitted to or from or via the Company Service, and we are not responsible for the actions of any third parties that may receive any such information. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.
You can access your Personally Identifiable Information via the Company Service with your password and username. This password is encrypted. We advise against sharing your password with anyone.
If you are a minor, please do not provide us or other website visitors with any personal information and do not use this website. We do not knowingly provide services or sell products to children. If we learn we have collected or received personal information from a child under 18, we will delete that information. If you believe we have any information from or about a child under 18, please contact us at firstname.lastname@example.org.
Users will find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services will have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
Castlewell Creations, LLC.